Synth Riders – Code of Conduct

Rider’s Code of Conduct (Short version)

Last Updated: 19 May 2025

Synth Riders is a safe, enjoyable and inclusive space where Riders are free to play in the way they enjoy – be it for music, dance, socialising, fitness or competitive play.

As a community, we all share in creating a space where All Are Welcome, where we Ride With Respect, Ride Safe, Ride Fair. Each Rider is responsible for how they behave in our community in game and online, and we expect Riders to be familiar with our Code of Conduct and interact accordingly.

We’ve made a summary of those expectations below – you’ll find a full version at the end of the document.

All Are Welcome

• All Riders are welcome, and should be able to play free from harassment, abuse and hatred.
• Be considerate to others, they may have perspectives which differ from your own.
• Help new Riders to learn the game and about our community’s expectations when needed.
• Hateful, discriminatory, or derogatory comments about a Rider’s gender identity or expression, sexual orientation, physical or mental abilities, race, ethnicity, nationality or religion are unacceptable.
• Show respect, kindness, encouragement and good sporting behaviour towards other Riders.

Ride With Respect

• Use appropriate language, particularly in public spaces. Riders come from diverse backgrounds and all ages. This applies to room and player names.
• Respect others’ boundaries. If someone asks you to stop saying something or doing something, then stop – even if you don’t think it’s offensive.
• Respect the Host’s choices – it’s their room, they set their rules and communicate those with room tags. You are always free to open your own room.
• Threats, harassment, inappropriate behaviour, sexual suggestions, bullying and other kinds of misconduct are unacceptable.
• If you experience unwelcome behaviour, or see someone being harassed, make use of our in-game mute, ban, block and report tools and leave if necessary.

Ride Safe, Ride Fair

• Don’t misuse the report system to make frivolous, malicious or fake reports. Reports are not anonymous, use them responsibly and in good faith. Abusing the reporting tools to target, retaliate or harass is unacceptable.
• Don’t ask for or give out your private, personal information to anyone in multiplayer settings, such as your name, age, location, images, financial info, or video, especially with passthrough. No one at Synth Riders will ask for your personal information in-game.
• Using cheats, cracks, hacks and exploits for competitive advantage or piracy have consequences, including bans.
• Don’t promote dangerous or illegal activities, including but not limited to doxing, stalking, abuse, phishing, self-harm. If you see this happening, please report it.
• Don’t impersonate other Riders, developers, officials, streamers, celebrities etc.

Managing Your Safety

In Multiplayer, if someone is behaving in a way that doesn’t reflect this Code of Conduct there are in-game options available to manage your interactions with them.

• The room host may remove someone from the room with a BAN, or may GLOBALLY MUTE them so that no one else can hear them.
• Individuals may MUTE others, BLOCK them to avoid interactions and/or REPORT inappropriate behavior falling into the categories as follows:

○ Inappropriate Player Name

• When a player has an offensive, toxic, or otherwise inappropriate account name.

○ Inappropriate Room Name

• When a player has made an offensive, toxic, or otherwise inappropriate multiplayer room name.

○ Inappropriate Behavior

• When a player is engaging in offensive behavior, unsporting conduct, including abuse of personal space/avatars.

○ Inappropriate Language

• When a player uses inappropriate language in public spaces.

○ Cheating/Hacking

• When a player is cheating, hacking, or exploiting the game, including use of multiple accounts to avoid bans and sanctions.

○ Harassment/Misconduct

• When a player is threatening/harassing an individual or group, making sexually suggestive comments, doxing, promoting illegal activity, or impersonating someone.

• Reports are not anonymous and will be reviewed. You may be contacted for further information regarding your report, or if you are the subject of a report.

User-Generated Content. Riders are welcome to stream, mod, and create content using Synth Riders. However, all content shared online, or in-game must follow this Code and our Terms. Don’t use Synth Riders assets or music in commercial content or to mislead others. Mods should not include cheats, hacks, or malware.

Consequences

If you violate this Code of Conduct, we may restrict your access to some or all of the game and/or our community resources depending on severity of behavior, intent, harm caused, and your previous history.

• Warning: Given for minor or first-time offenses, such as accidental misuse of features.
• Temporary Ban: No access to all online features and systems for 7-31 days, depending on the severity and whether this is repeat behaviour.
• Permanent Ban: No access to all online features and systems permanently.

Ban evasion, through the use of alternative accounts or other means, will not be tolerated.

• You may follow the appeal process outlined in the full version of our Code of Conduct if you wish to discuss or appeal the consequences given to you. We may retain records of reports and enforcement actions as needed to protect our users, ensure consistent enforcement, and comply with legal obligations.

All behavioural examples are not exhaustive; we reserve the right to enforce the Code of Conduct and take disciplinary action at our own discretion.

Additional Information

The platform you are playing on may have Code of Conduct and Terms of Service which you have already agreed to when first registering on that platform. Please be familiar with these expectations, as we may be required to enforce and act upon those by our platform partners.

Changes to this Code of Conduct

We may update our Code of Conduct to reflect changes in our policies, practices and features, changes to the Code will be presented in-game and will become effective immediately upon posting on our website. Check back often to ensure that you are up to date on our most current policies, practices and community expectations.

Still Have Questions?

If you have any questions or concerns regarding this policy, please contact us.

Synth Rider’s Code of Conduct (Full version)

Version 1.2 (Effective May 19, 2025)

This Code of Conduct (“Code”) outlines the expectations and responsibilities of all users (“you” or “Users”) when engaging with Synth Riders (“Game”) and its related features, services, and community spaces (“Services”). These Services include, but not limited to, multiplayer interactions, online forums, Discord channels, and official social media pages operated by or on behalf of Kluge Interactive (“Kluge Interactive”, “us”, “we”, and “our”).

By accessing the Game, you agree to adhere to this Code, which supplements the Synth Riders End User License Agreement (“EULA”), Kluge Interactive Terms & Conditions (“Terms”), and any other applicable platform and Game policies, which are incorporated by reference. In the event of a conflict, the terms of the EULA and Terms will govern.

Failure to comply with this Code may result in enforcement actions as detailed in Section V. Reporting and appeals processes are outlined in Sections IV and V, respectively.

I. PURPOSE & SCOPE

We are committed to creating an inclusive, respectful, and safe environment for all players. This Code applies to all user interactions in the Game and associated spaces, including multiplayer, forums, and official social media. This Code supplements the EULA and platform-specific terms to ensure a positive community experience. By participating in Synth Riders, you agree to adhere to this Code at all times.

II. PROHIBITED CONDUCT

The following are examples of prohibited conduct and are not intended to be exhaustive. We reserve the right to investigate and take appropriate enforcement action, in our sole discretion, for any behavior that disrupts the experience of others, violates community expectations, or poses a risk to the security and integrity of our operations even if not specifically listed below.

A. Harassment: Engaging in harassment, including stalking, bullying, or repeated unwanted contact with other users.

B. Hate Speech: Using hate speech, such as discriminatory or hateful language targeting individuals or groups.

C. Cheating: Cheating by using unauthorized tools, exploits, or software modifications to gain an unfair advantage.

D. Exploitation: Exploiting glitches, bugs, or unintended game mechanics to disrupt gameplay or achieve unfair gains.

E. Impersonation: Impersonating other users, developers, moderators, or public figures, or disseminating false information to mislead others.

F. Doxxing: Engaging in doxxing by sharing or publishing another person’s private or identifiable information without explicit consent.

G. Stalking: Participating in online stalking by persistently tracking or monitoring another user’s activities in an unwelcome manner.

H. Illegal or Harmful Activities: Promoting or engaging in illegal acts, including but not limited to fraud, phishing schemes, distribution of malicious software, or activities that incite violence, self-harm, or harm to others. We also maintain a strict zero-tolerance policy toward any conduct that endangers minors, including grooming, solicitation, or inappropriate communications or interactions with children in any form. In such cases, we may report the conduct to relevant law enforcement or child protection authorities as required by law or where we determine, in our sole discretion, that such action is necessary to protect the safety of our users and the integrity of the Game.

I. Inappropriate Content: Creating or sharing offensive player names, room names, avatars, or other explicit material, including pornographic or excessively violent content.

J. Spamming & Disruption: Engaging in spamming, flooding chat with repetitive messages, mic spamming, or other disruptive conduct that interferes with normal gameplay or communication channels.

K. Reverse Engineering or Tampering: Attempting to reverse engineer, decompile, or tamper with the Game’s code, servers, or associated infrastructure.

L. Mass Reporting (Vote-Kick Abuse): Abusing in-game reporting, vote-kick, or moderation tools to target users unfairly or manipulate enforcement systems.

M. Unauthorized Commercial Activity: Using the Services for unauthorized advertising, selling, or commercial promotion, including marketing third-party services or conducting in-game transactions outside permitted channels.

III. USER RESPONSIBILITIES

To foster a positive and secure community, Users must:

A. Respect Others. Uphold fairness and sportsmanship by refraining from harassment, taunting, or retaliatory behavior. Users must stop interactions if explicitly declined by another player.

B. Follow Host Guidelines. Where multiplayer experiences have a Host or Moderator, comply with room-specific rules established by Room Hosts, provided these rules align with this Code. Hosts may use in-game tools to address violations, but we reserve the right to review and overturn Host actions if inconsistent with this Code.

C. Maintain Gameplay Integrity. Use the Game only as intended, without exploiting glitches, unauthorized modifications, or other activities that compromise the integrity of gameplay. Users are expected to report any exploits or bugs to Synth Riders Support.

D. Adhere to Third-Party Platform Terms. Adhere to all applicable terms and conditions of third-party platforms through which our Services accessed. Violations of platform policies may result in enforcement actions by both the platform and us.

E. Safeguard Privacy. Don’t ask for or share personal or private information in multiplayer settings. This includes your name, age, location, images, financial information, or video, especially when using passthrough features. No one from Kluge Interactive will ever ask for your personal information in-game. Always play with your own safety and privacy in mind.

F. Report Responsibly. Report Code violations constructively. Frivolous, malicious, or knowingly false reports may result in enforcement actions.

G. Cooperation with Investigations. Participate in our investigations of reported violations when requested. Failure to cooperate may impact the outcome of the investigation and could result in additional penalties.

H. Protect Account Access. Users are solely responsible for maintaining the confidentiality and security of their account credentials and for all activities conducted under their account. Sharing accounts or allowing unauthorized access is strictly prohibited. If you believe your account has been compromised, notify Synth Riders Support immediately.

IV. REPORTING VIOLATIONS & SAFETY TOOLS

We are committed to maintaining a secure and welcoming environment through robust reporting tools, safety features, and moderation processes.

A. Reporting Violations. Users may report violations of this Code using in-game tools or official support channels. When reporting a violation, users may select from specific in-game categories, including: (i) Inappropriate Player Name, (ii) Inappropriate Room Name, (iii) Inappropriate Behavior, (iv) Inappropriate Language, (v) Cheating/Hacking, and (vi) Harassment/Misconduct. Reports must be specific and include details such as timestamps, screenshots, or other relevant evidence to assist in the investigation. Reports are treated as confidential but are not anonymous. User identification is retained and may be disclosed as necessary to conduct a fair and accurate investigation, to prevent frivolous or malicious claims, and to mitigate abuse of the reporting process. Users submitting reports are expected to cooperate fully with any inquiry arising therefrom. Abuse of reporting mechanisms may itself constitute a violation of this Code.

B. Using Safety Tools.

We provide tools to empower Users to manage their multiplayer experience responsibly:

1. Mute: Silence disruptive players.

3. Block: Prevent further interactions with specific users.

3. Host Controls: Hosts may mute, block, or remove disruptive players in accordance with this Code. These tools must be used in good faith. Abuse of safety tools, such as retaliatory blocking or frivolous muting, is subject to review and may result in penalties. Users may report suspected misuse through official support channels. Please note that blocking and muting are personal safety tools and have no impact on others’ gameplay experience, unless you are hosting a multiplayer room, where it’s your room, your rules, your choice. You are encouraged to use in-game tools like muting, blocking, and reporting to manage your own experience, but do so responsibly. Do not misuse the reporting system to submit frivolous, malicious, or fake reports. Reports are not anonymous, and abusing these systems to target, retaliate, or harass others (e.g., “brigading” or mass-reporting) is a violation of this Code. Use these tools in good faith to support a safer community for everyone.

C. Moderation Process. Reports are reviewed by moderators or support teams who enforce this Code in real time, using measures such as (i) issuing warnings for minor infractions; (ii) muting or temporarily removing disruptive players; and (iii) escalating severe or complex violations to Synth Riders Support for further investigation. Please note that moderation decisions are made based on a totality of the circumstances, including available evidence, user history, corroborating reports, and the severity of the alleged conduct. The Game retains sole discretion to determine whether conduct violates this Code.

All moderation actions are subject to internal review to ensure fairness, consistency, and compliance with this Code. We may, but are not required or obligated to, provide Users with the evidence supporting enforcement actions, and some moderation decisions may be final and not subject to further appeal. We also retain the right to document and preserve moderation records, including communications and supporting materials, for use in any legal or compliance proceeding. Users may request clarification on enforcement actions via support channels.

D. Zero-Tolerance Behaviors. We strictly prohibit doxxing, hate speech, and threats of violence. Violations will result in immediate action, including permanent bans, upon confirmation, including corroborating evidence, witness accounts, or patterns of behavior observed by moderators. We may also pursue additional enforcement actions beyond platform removal, including reporting violations to law enforcement authorities where required by law or where we determine, in our sole discretion, that such action is necessary to protect the safety, integrity, or lawful operation of the Services.

V. ENFORCEMENT

Synth Riders ensures compliance with this Code through proportionate and transparent enforcement actions. Violations are addressed based on their severity, intent, and impact, as determined by Synth Riders moderators or Support.

A. Enforcement Actions. Users who violate this Code may face enforcement actions proportional to the nature and severity of the infraction, to include:

1. Warnings. Non-punitive notices issued for minor infractions or first-time offenses, such as accidental misuse of features or brief disruptions.

2. Temporary Bans. Restriction from all online features for seven (7) to thirty-one (31) days, applied to moderate violations such as intentional disruptions, repeated minor infractions, or harassment.

3. Permanent Bans. Indefinite revocation of access to online features for severe violations, including hate speech, doxxing, threats of violence, or repeated misconduct despite prior warnings or bans, or where continued participation poses a security risk to the community. Security risks may include, without limitation, compromised accounts, distribution of phishing links, or malicious activity facilitated through unauthorized account access. Such violations may result in immediate enforcement action to preserve the safety, integrity, and lawful operation of the Services.

4. Records and Logs. We may retain logs, user communications, and other relevant records for the purpose of investigating violations, enforcing this Code, and defending against legal claims. By using our Services, you consent to our retention and use of such records in accordance with any applicable laws.

Our moderators consider factors such as the severity of the behavior, intent, harm caused, and the User’s enforcement history when determining penalties. Please note that we reserve the right, at our sole discretion, to suspend or terminate access to any portion of the Services at any time, without notice or liability, for conduct that we believe violates this Code, our Terms, or is otherwise harmful to the interests of the Game’s community.

B. Ban Evasion. Attempts to circumvent bans through alternate accounts, identity spoofing, or other means are strictly prohibited. Users caught evading bans will face escalated penalties, including immediate permanent bans. To detect and deter ban evasion, we employ tools such as IP monitoring, account linkage analysis, and activity tracking. Severe cases of ban evasion may result in reports to platform operators or legal authorities.

C. Appeals Process. Users may appeal enforcement actions through official support channels within fourteen (14) days of the penalty notice. The appeals process includes:

1. Submission. Users must submit a detailed explanation of their appeal and provide any supporting evidence through official support channels.

2. Initial Review. Appeals are reviewed by a designated team based on this Code, available evidence, and the User’s prior enforcement history.

3. Resolution. We will issue a decision within seven (7) business days of receiving the appeal. This decision is final.

Repeated or frivolous appeals may result in additional penalties.

VI. MISCELLANEOUS

A. Changes. Kluge Interactive reserves the right to update this Code to reflect changes in community standards, legal requirements, or game features. Updates take effect immediately upon publication in-game, on our website, and through official communication channels, including email and social media announcements. Please note that it is your responsibility to read, understand, and accept this Agreement in connection with your use of the Game. You acknowledge that we may make changes to this Agreement and to the Game itself, including its features, functionalities, and content, at any time and at our sole discretion. Such changes may be necessary to improve, enhance, or modify the Game, or to comply with legal, security, or policy requirements. You agree that your continued use of the Game after any such changes will constitute your acceptance of the changes. If you do not agree with the changes, you must cease using the Game. You should check this Agreement regularly to stay informed about any changes. Please note that by downloading, installing, or using the Game, you affirmatively acknowledge and agree to this Agreement and all incorporated policies, including the Terms, Privacy Policy, and Code of Conduct. If you do not agree, you must cease use of the Game immediately.

B. Contact Us. For questions about this Code, appeals, or issues not addressed by in-game tools, Users may contact Synth Riders Support via:

1. Email: [email protected]

2. Online Form: Available at https://synthridersvr.com/contact

Users can expect a response within five (5) business days for standard inquiries. Urgent issues, such as security threats or major violations, should be flagged as “Priority” for expedited review. Unresolved issues may be escalated through Synth Riders Support channels.

C. Governing Law; Binding Arbitration. This Code is governed by the laws of California, and any disputes arising under it shall be resolved exclusively in accordance with these laws. Users agree to submit to the jurisdiction of the courts located in Los Angeles County, California for all matters. This Code incorporates by reference the dispute resolution provisions, including arbitration and class action waiver, set forth in the Game’s EULA and Terms. In the event of a conflict, the EULA governs.

D. Minor Users and Parental Consent. If you are under the age of majority in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to this Code on your behalf. We may suspend or terminate accounts that fail to provide proper consent.

By selecting “I Agree,” “Accept,” “Agree/Continue,” “OK,” or any localized
equivalent, or by downloading, installing, accessing, or using the Game, you affirmatively accept
and agree to be bound by this Code of Conduct. If you do not agree to the terms of
this Agreement, you may not access or use the Game. Do not install, launch, or use the Game
unless you accept all of the terms and conditions contained in this Agreement.

Last Updated: May 19, 2025